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Industries

Scratchie for Sport

Instant recognition and easy speak-up for frontline teams: reward the safe, positive work you want to see more of.

The sport challenge

The Australian sport sector employs 162,000 people across a $17.8 billion industry, managing unique safety challenges from stadium operations to event coordination. Workers face risks from crowd control during events hosting thousands of spectators, construction hazards during complex stadium projects, and the coordination of massive casual workforces during sporting seasons. The industry's 76% male workforce with 50.3% under 35 years creates specific engagement challenges, while high casual employment and 2.4-year average contracts drive retention issues. Managing security across multiple access zones, coordinating thousands of volunteers, and maintaining facilities that host diverse events from sports to concerts requires sophisticated safety management systems. Scratchie's gamified platform addresses sport's unique workforce challenges by creating engaging safety systems for both permanent staff and event-day casuals. The platform provides instant recognition for crowd management excellence, successful security procedures, and effective emergency response coordination. By implementing progressive badge systems for advancing through safety certification levels, Scratchie maintains engagement with seasonal workers between events. The system's volunteer recognition features are particularly powerful, motivating unpaid contributors who are essential for major sporting events. Real-time leaderboards during events create friendly competition while maintaining safety focus, while peer recognition builds team cohesion across diverse departments. This comprehensive approach helps sporting organisations manage the complex safety requirements of modern venues while building positive cultures that attract and retain quality staff in a traditionally high-turnover industry.

Why it matters

Safety and retention

The sport sector faces 48% turnover over two years in Division I athletics, ranging from 21.9% to 72.5% across programs, with venue hospitality roles experiencing 70-80% annual turnover. Athletes face among the highest occupational injury rates, while support staff manage large crowd safety and high-volume food service risks. The mixed workforce of 25,100 athletes and 151,000 in spectator sports operates across seasonal schedules with irregular hours and rigid hierarchies. Behind-the-scenes contributions and seasonal workers' intensive efforts often go unrecognized despite their critical role in the $171 billion global industry. Scratchie's real-time recognition platform acknowledges exceptional performance during events, from athletic achievements to venue operations excellence. Support staff receive instant rewards for crowd management success, incident-free events, and fan satisfaction improvements. The system bridges athletic and operational staff recognition gaps through unified team challenges and safety protocol badges. By gamifying fan experience metrics, celebrating security achievements, and recognizing seasonal workers' contributions during peak periods, Scratchie addresses the work-life conflict and recognition void that drives turnover across diverse roles from concessions to coaching staff.

The products

How Scratchie helps

Scratchie Rewards

Instant recognition that actually works

The Need: Your team does great work every day, but most of it goes unnoticed. Traditional recognition programs are slow, complicated, or forgotten entirely.

The Solution: Scratchie Rewards lets supervisors recognise good work instantly with digital scratch cards. Spot something positive, scan a QR code, and your team member gets an instant reward on their phone. It takes 30 seconds and creates a moment of genuine appreciation.

The Outcome: Teams that feel valued work harder, stay longer, and care more about quality. It's that simple.

Convo Card

Instant recognition that actually works

The Need: Your frontline workers see problems and opportunities every day, but most never speak up. Traditional reporting is a hassle, and nobody wants to be seen as a complainer.

The Solution: Convo Cards make it easy and rewarding to share observations. Workers can quickly report hazards, suggest improvements, or start important conversations—right from their phone. Add photos, voice notes, or just a quick message. Every contribution earns recognition.

The Outcome: Problems get fixed before they become incidents. Ideas flow from the people who know the work best. Your workplace gets safer and smarter, one conversation at a time.

Ready to make work a win?

See Scratchie on your own sites in a 30-minute demo, or grab the free app and try it with your team today.