Most safety processes in construction and mining are about punishments. Scratchie is about rewards.
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A leader in safety in the construction industry, Sydney-based Richard Crookes Constructions have used Scratchie on several of their projects, showing an improvement in safety attitudes of over 25%, and reducing the time required by their supervisors to chase up safety maintenance items (because they're already done – that's the power of positive incentives).
You can have all the positive posters you like. When workers get immediate rewards, that's when behaviour really changes.
You can have all the positive posters you like. When workers get immediate rewards, that's when behaviour really changes.
The hospitality industry faces an unprecedented staffing crisis with 70-80% annual turnover (PeopleReady) and nearly 3 million workers leaving in early 2024. HR Dive Only 53% of hoteliers operate at pre-pandemic workforce levels, Workstaff while 40% of employees received no pay raise in 2024. OysterLink Customer service pressures have intensified with increased abuse and difficult behavior post-pandemic, creating a perfect storm of workforce instability.
42% of hospitality workers identify lack of recognition as their main career hindrance, with 57.2% of younger workers feeling undervalued despite competitive compensation. Workers crave immediate recognition for exceptional customer service, handling difficult situations professionally, and team achievements during high-pressure periods. Multilingual skills and going above job descriptions remain largely unrecognized.
The sector reports 2.9 injuries per 100 full-time workers with 275 workplace fatalities in 2021. (U.S. Bureau of Labor Statistics) Physical demands include long hours on feet, lifting, and repetitive motions. COVID-19 added $46 billion in losses (PubMed Central) and heightened health protocols, significantly increasing mental health stress among frontline workers.
Real-time customer service recognition can acknowledge staff immediately after positive guest interactions. Safety milestone celebrations recognize accident-free periods, while teamwork acknowledgment during peak seasons boosts morale. Gamification opportunities include leaderboards for guest satisfaction scores, point systems for upselling, and achievement badges for service excellence milestones.
24/7 operations require recognition systems working across all shifts. Seasonal variations create massive workforce fluctuations. The multilingual workforce needs inclusive recognition systems, while high part-time ratios demand programs engaging short-term workers. Diverse locations from hotels to entertainment venues require flexible solutions.
The hospitality sector employs 16.9 million Americans and faces annual turnover rates of 70-80%, with nearly 3 million workers leaving in early 2024. Safety challenges include 2.9 injuries per 100 full-time workers, with slips, trips, burns, and manual handling injuries dominating the 275 workplace fatalities recorded in 2021. The workforce operates 24/7 across diverse settings from hotels to entertainment venues, with 42% identifying lack of recognition as their main career hindrance. Post-COVID, only 53% of hoteliers operate at pre-pandemic workforce levels, while customer abuse has intensified and 40% of employees received no pay raise in 2024. Scratchie's gamified recognition system transforms hospitality's high-pressure environment by providing instant feedback for exceptional customer service and safety compliance during peak periods. Workers receive immediate recognition for handling difficult situations professionally, maintaining accident-free periods, and achieving guest satisfaction milestones. The platform's multilingual capabilities and shift-based functionality ensure all workers feel valued across 24/7 operations. By creating leaderboards for service excellence and team challenges during busy seasons, Scratchie addresses the critical recognition gap that drives turnover, helping retain workers who feel appreciated for going above and beyond their job descriptions.
The Need: Your team does great work every day, but most of it goes unnoticed. Traditional recognition programs are slow, complicated, or forgotten entirely.
The Solution: Scratchie Rewards lets supervisors recognise good work instantly with digital scratch cards. Spot something positive, scan a QR code, and your team member gets an instant reward on their phone. It takes 30 seconds and creates a moment of genuine appreciation.
The Outcome: Teams that feel valued work harder, stay longer, and care more about quality. It's that simple.
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The Need: Your frontline workers see problems and opportunities every day, but most never speak up. Traditional reporting is a hassle, and nobody wants to be seen as a complainer.
The Solution: Convo Cards make it easy and rewarding to share observations. Workers can quickly report hazards, suggest improvements, or start important conversations—right from their phone. Add photos, voice notes, or just a quick message. Every contribution earns recognition.
The Outcome: Problems get fixed before they become incidents. Ideas flow from the people who know the work best. Your workplace gets safer and smarter, one conversation at a time.
