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Industries

Scratchie for Facilities Management

Instant recognition and easy speak-up for frontline teams: reward the safe, positive work you want to see more of.

The facilities management challenge

The Australian facilities management sector represents an $11.4 billion market, managing the nation's built environment through a workforce that is 65-75% contractors. Workers face complex safety challenges across multiple client sites, from working at heights for building maintenance to chemical hazards from cleaning products, electrical safety risks, and confined space entries. The industry must coordinate diverse specialist trades while meeting varying client safety requirements and maintaining competency records across different technical skills. With the push toward smart buildings and IoT integration, facilities management teams must balance traditional maintenance skills with new technology adoption, all while ensuring consistent safety standards across geographically distributed properties. Scratchie's recognition platform excels in facilities management by standardising safety acknowledgment across multiple client sites and contractor networks. The system rewards completion of site-specific safety inductions, proper chemical handling procedures, and proactive maintenance that prevents safety hazards before they occur. By creating visibility of safety achievements across the entire contractor ecosystem, Scratchie helps facilities managers demonstrate safety performance to clients while motivating distributed teams. The platform's ability to track and reward proper lockout/tagout procedures, successful emergency response exercises, and innovative safety solutions addresses the sector's core challenge of maintaining consistent standards across diverse work environments. This systematic approach to positive reinforcement helps facilities management companies reduce incidents while building a reputation for safety excellence that attracts both clients and quality contractors.

Why it matters

Safety and retention

The facilities management sector maintains America's built environment, from office towers and hospitals to schools and industrial complexes, requiring diverse expertise in HVAC, electrical, plumbing, security, and general maintenance systems. Facilities teams face increasing complexity as buildings incorporate smart technologies, sustainability requirements, and enhanced health protocols while managing aging infrastructure with limited budgets. Workers navigate multiple hazards daily, from electrical risks and confined spaces to chemical exposures and ergonomic challenges, often working alone or in small teams across vast properties. The sector must balance reactive maintenance demands with preventive programs, regulatory compliance with budget constraints, and tenant satisfaction with safety requirements, all while managing increasingly sophisticated building systems that require continuous training and adaptation. Facilities management organizations can leverage instant safety rewards to build proactive cultures where prevention is celebrated over heroic fixes. Technicians identifying potential failures before they occur, custodial staff preventing slip hazards, maintenance teams properly executing lockout procedures, and security personnel maintaining vigilant access control all deserve recognition that validates their often-invisible contributions. Mobile-enabled rewards can reach workers throughout sprawling properties, providing real-time feedback for everything from proper chemical handling to successful energy conservation measures. By gamifying both safety metrics and service quality indicators, facilities teams can build pride in maintaining environments where millions of Americans work and live safely, creating cultures where excellence in the background ensures success in the foreground.

The products

How Scratchie helps

Scratchie Rewards

Instant recognition that actually works

The Need: Your team does great work every day, but most of it goes unnoticed. Traditional recognition programs are slow, complicated, or forgotten entirely.

The Solution: Scratchie Rewards lets supervisors recognise good work instantly with digital scratch cards. Spot something positive, scan a QR code, and your team member gets an instant reward on their phone. It takes 30 seconds and creates a moment of genuine appreciation.

The Outcome: Teams that feel valued work harder, stay longer, and care more about quality. It's that simple.

Convo Card

Instant recognition that actually works

The Need: Your frontline workers see problems and opportunities every day, but most never speak up. Traditional reporting is a hassle, and nobody wants to be seen as a complainer.

The Solution: Convo Cards make it easy and rewarding to share observations. Workers can quickly report hazards, suggest improvements, or start important conversations—right from their phone. Add photos, voice notes, or just a quick message. Every contribution earns recognition.

The Outcome: Problems get fixed before they become incidents. Ideas flow from the people who know the work best. Your workplace gets safer and smarter, one conversation at a time.

Ready to make work a win?

See Scratchie on your own sites in a 30-minute demo, or grab the free app and try it with your team today.

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