Scratchie Pro Plan

GEELONG TRAVEL SAFETY

Geelong travel teams start conversations that matter

Start Free Month, then $5/active user

The Challenge

Geelong's travel industry faces unique safety challenges with dispersed teams, high-turnover seasonal staff, and complex compliance requirements across tour operations, transport services, and visitor management. Traditional paper-based toolbox talks are inefficient and often fail to engage multilingual workforces or track completion effectively.

Geelong's tourism sector employs over 5,200 people across 450+ businesses, with significant seasonal fluctuations. Key challenges include managing safety across diverse operations from harbor tours to adventure experiences, coordinating multilingual workforces, and maintaining compliance with Victorian tourism safety standards. Recent WorkSafe Victoria data shows tour operator incidents are 23% higher during peak season, highlighting the need for efficient safety communication systems.

Our Solution

ConvoCard digital toolbox talks transform travel safety meetings into streamlined, engaging sessions. Our platform enables QR code sign-ins for tour guides, multilingual safety briefings for international staff, and automated compliance tracking across all travel operations. Reduce meeting time by 50% while ensuring 100% documentation of safety discussions.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Digital toolbox cards customized for tour guide pre-departure briefings, including vehicle inspection checklists, passenger safety protocols, and emergency response procedures

• QR code sign-in system for efficient attendance tracking at multiple departure points, including Geelong Waterfront, Eastern Beach, and You Yangs Regional Park tour locations

• Multilingual safety briefing support for international tour guides and hospitality staff, covering local emergency procedures and visitor management protocols

• Interactive hazard reporting system for coach drivers to document route-specific risks, vehicle maintenance issues, and passenger safety concerns

• Comprehensive topic library including Geelong-specific content on marine safety for harbor tours, bushwalking protocols for You Yangs excursions, and food safety for tour catering

• Real-time compliance tracking aligned with Victorian Tourism Industry Council (VTIC) safety standards and WorkSafe Victoria requirements

• Mobile-first platform enabling tour coordinators to conduct safety briefings anywhere, from hotel pickup points to adventure tour locations

• Integrated incident reporting system for immediate documentation of near-misses or safety concerns during tours or transport operations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Geelong Pro-subscribers can expect:

• 50% reduction in pre-tour safety briefing time while maintaining comprehensive coverage of essential protocols

• 100% compliance with WorkSafe Victoria documentation requirements for tour operator safety meetings

• 85% increase in hazard reporting from tour guides and transport staff across Geelong tourism operations

• 43% improvement in seasonal staff safety orientation completion rates

• 92% positive feedback from multilingual tour staff on safety communication effectiveness

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.