Scratchie Pro Plan

SYDNEY TRAVEL QUALITY

Sydney travel teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's travel industry faces increasing pressure to maintain exceptional service standards while managing high visitor volumes and diverse customer expectations. Tour operators, hospitality staff, and travel coordinators struggle to consistently deliver premium experiences without proper recognition systems.

Sydney's tourism sector employs over 75,000 people and contributes significantly to NSW's economy. Recent market research shows that 87% of visitors rate service quality as a key factor in their travel experience. Local operators face unique challenges with seasonal fluctuations and diverse international clientele, making consistent service excellence crucial for success.

Our Solution

Quality Excellence Recognition revolutionizes how Sydney travel businesses reward and incentivize outstanding service. Our platform specifically addresses the unique challenges of the tourism sector, from tour guide excellence to accommodation service standards, helping organizations build a culture of quality and precision in every customer interaction.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when tour guides achieve perfect customer satisfaction scores on Sydney Harbour Bridge Climbs and Opera House tours, including detailed visitor feedback and guide-specific performance metrics

• Performance tracking for hotel concierges who consistently exceed guest expectations in areas like restaurant recommendations, transportation arrangements, and special occasion planning

• Quality milestone rewards for airport transfer drivers maintaining perfect on-time arrival records while completing all pre-trip vehicle inspections and passenger comfort checks

• Recognition system for travel consultants who achieve booking accuracy rates above 98% while maintaining comprehensive destination knowledge and proper documentation processing

• Automated rewards for housekeeping staff meeting room turnover efficiency targets while scoring 100% on room inspection checklists including amenity placement and cleanliness standards

• Excellence bonuses for cruise terminal staff managing efficient passenger check-in processes while maintaining baggage handling accuracy and proper security protocols

• Special recognition for walking tour guides achieving historical accuracy certification and maintaining perfect safety records during The Rocks and Darling Harbour tours

• Quality achievement tracking for visitor information center staff demonstrating exceptional local knowledge and maintaining updated certification in Sydney attractions and services

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in customer satisfaction scores across tour operations and accommodation services

• 37% reduction in service-related complaints and negative reviews

• 89% increase in staff retention rates among top-performing tour guides and hospitality staff

• 52% boost in positive online reviews mentioning staff excellence and service quality

• 41% growth in repeat bookings attributed to consistent service excellence

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.