Scratchie Pro Plan

CANBERRA TRAVEL SUCCESS

Canberra travel teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Canberra's travel industry faces unique challenges in maintaining team motivation and recognizing project achievements. Tour operators, travel consultants, and destination managers struggle with high turnover rates, inconsistent performance tracking, and limited recognition programs that fail to acknowledge the complex nature of travel project milestones.

Canberra's travel industry employs over 4,200 professionals across 230+ registered travel agencies and tour operators. Recent market research indicates a 12% annual growth in domestic tourism projects, with international visitor numbers expected to return to pre-pandemic levels by 2024. Local travel businesses face unique challenges in coordinating major government and diplomatic travel arrangements while maintaining high service standards for leisure travelers.

Our Solution

Project Milestone Celebrations offers a comprehensive solution tailored specifically for Canberra's travel sector. Our platform enables travel agencies, tour operators, and tourism businesses to systematically recognize and reward team achievements, from successful tour package launches to exceptional customer satisfaction scores. By implementing structured celebration frameworks aligned with industry-specific KPIs, organizations can boost team morale while driving measurable business outcomes.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition system for tour guides achieving perfect safety records on Kings Highway and Snowy Mountains routes

• Instant rewards when travel consultants exceed quarterly booking targets for popular Canberra attractions like the National Gallery and War Memorial

• Milestone tracking for successful completion of major tourism events including Floriade and Enlighten Festival coordination

• Team achievement dashboard highlighting accommodation booking success rates and customer satisfaction scores

• Integration with leading travel booking systems including Amadeus and Sabre for real-time performance monitoring

• Custom celebration triggers for travel agency teams hitting ATAS compliance benchmarks and maintaining perfect audit scores

• Automated recognition for destination managers successfully coordinating multi-day corporate travel programs

• Special rewards for travel consultants maintaining 5-star ratings on TripAdvisor and Google Reviews

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 43% increase in travel consultant retention rates within the first 6 months

• 37% improvement in customer satisfaction scores for guided tours and experiences

• 52% boost in team member engagement during peak tourism seasons

• 28% growth in successful project completion rates for major event coordination

• 64% higher employee satisfaction scores compared to industry average

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.