Scratchie Pro Plan

MELBOURNE TELECOMMUNICATIONS QUALITY

Melbourne telecommunications teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's telecommunications sector faces increasing pressure to maintain exceptional quality standards while managing complex infrastructure projects and rapid technological evolution. Field technicians and installation teams struggle with precision requirements for fiber optic splicing, network maintenance, and equipment calibration. Quality defects can result in service disruptions and costly rework.

Melbourne's telecommunications sector employs over 12,000 technical professionals across network installation, maintenance, and service delivery roles. The city's rapid expansion of 5G infrastructure and continued NBN rollout creates increasing demand for precision quality work. Local providers report quality-related rework costs exceeding $14M annually, highlighting the critical need for excellence recognition programs.

Our Solution

Our Quality Excellence Recognition program transforms telecommunications workmanship by incentivizing precision, rewarding exceptional quality, and fostering a culture of excellence. Through targeted recognition of specific quality achievements - from perfect fiber optic splicing to flawless network installations - we help Melbourne telecommunications providers achieve superior service standards and operational excellence.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant quality recognition for fiber optic technicians achieving zero-defect splicing across minimum 50 connections, verified through OTDR testing and visual inspection

• Performance tracking for cell tower maintenance teams completing preventive maintenance protocols with 100% accuracy, including antenna alignment and RF testing

• Quality milestone rewards for network installation crews maintaining perfect quality scores on structured cabling projects, including Cat6A terminations and testing

• Precision work incentives for telecommunications technicians achieving first-time-right installations of NBN equipment and customer premises devices

• Excellence recognition for field service teams completing copper network repairs with zero callback rates, verified through line testing and customer satisfaction metrics

• Quality achievement tracking for data center technicians maintaining perfect patch panel installations and cable management standards

• Peer nomination system for recognizing exceptional troubleshooting skills in resolving complex network issues without escalation

• Craftsmanship awards for teams achieving perfect quality scores in FTTX installations and splicing operations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in fiber optic splicing defects across installation projects

• 67% decrease in customer premises equipment installation callbacks

• 89% improvement in first-time-right quality metrics for network maintenance

• 52% increase in preventive maintenance completion rates with zero defects

• 78% higher employee satisfaction scores among field technicians and installation teams

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.