Scratchie Pro Plan

MELBOURNE RETAIL QUALITY

Melbourne retail teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's retail sector faces unprecedented challenges in maintaining consistent quality standards across diverse operations. With over 42,000 retail workers in greater Melbourne, ensuring uniform excellence in customer service, merchandising, and store presentation has become increasingly complex. Traditional recognition programs often fail to address the unique quality requirements of modern retail environments.

Melbourne's retail sector employs over 42,000 workers across 12,500 establishments, with premium retail precincts in CBD, Chadstone, and Doncaster showing particularly high demand for quality excellence programs. Recent market research indicates that 73% of Melbourne retailers cite quality consistency as their top operational challenge, while 82% report struggling with staff retention in quality-critical roles. Local retail growth projections of 4.2% annually through 2025 emphasize the increasing importance of maintaining exceptional quality standards.

Our Solution

Quality Excellence Recognition revolutionizes how Melbourne retailers reward and recognize exceptional workmanship. Our platform specifically targets retail-specific quality metrics, from visual merchandising precision to inventory accuracy and customer service excellence. By implementing data-driven recognition systems aligned with retail best practices, we help stores achieve measurable improvements in quality standards while boosting staff engagement and retention.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for Visual Merchandising Specialists who achieve perfect compliance scores on seasonal window displays, including correct mannequin styling, lighting placement, and promotional signage positioning

• Quality achievement tracking for Stock Controllers maintaining 99.9% inventory accuracy across scanning, receiving, and putaway processes

• Precision rewards for Retail Sales Associates achieving mystery shopper scores above 95% on product knowledge, customer engagement, and upselling techniques

• Excellence bonuses for Department Supervisors who maintain perfect store presentation scores during peak trading periods, including fixture maintenance, product facing, and price tag accuracy

• Craftsmanship recognition for Visual Merchandising Teams achieving perfect compliance with brand guidelines on specialty displays and promotional installations

• Quality milestone rewards for Store Managers maintaining 5-star customer satisfaction ratings across all service touchpoints

• Peer nomination system for recognizing exceptional attention to detail in stockroom organization, including proper rotation of perishables and maintenance of clean, organized storage areas

• Zero-defect incentives for checkout operators maintaining 100% accuracy in transaction processing and cash handling procedures

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in visual merchandising compliance scores across all departments

• 67% reduction in inventory discrepancies and stock accuracy issues

• 89% increase in customer satisfaction ratings related to store presentation and service quality

• 52% decrease in merchandise returns due to quality issues

• 78% boost in employee engagement scores specifically related to quality initiatives

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.