Scratchie Pro Plan

SYDNEY RETAIL SUCCESS

Sydney retail teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Sydney retail businesses face unique challenges in maintaining team motivation and celebrating project achievements across diverse store locations. With high staff turnover rates of 41% and increasing pressure on retail operations, traditional recognition programs often fail to effectively acknowledge key project milestones and team successes.

Sydney's retail sector employs over 150,000 workers across 12,000+ establishments, with major concentrations in CBD retail precincts and suburban shopping centers. Recent market research shows a 15% annual growth in retail project investments, particularly in store modernization and digital integration initiatives. Local retailers face unique challenges with high commercial rents and increasing competition from online channels.

Our Solution

Project Milestone Celebrations delivers a comprehensive retail-focused recognition platform that transforms how Sydney stores celebrate team achievements. Our solution seamlessly integrates with existing retail operations, from flagship CBD locations to suburban shopping centers, providing instant recognition for project completions, sales targets, and operational excellence.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when retail floor managers complete successful store remodels, including planogram updates, visual merchandising refreshes, and inventory optimization projects

• Automated recognition system for POS specialists achieving transaction speed milestones and maintaining 99.9% accuracy in cash handling procedures

• Team celebration triggers when stock controllers complete successful seasonal inventory counts with variance rates below 0.5%

• Digital badges and rewards for visual merchandising teams completing window displays and in-store promotional setups ahead of schedule

• Achievement tracking for loss prevention officers reaching shrinkage reduction targets and successful implementation of new security protocols

• Milestone rewards for retail trainers completing new staff onboarding programs with 100% compliance completion rates

• Special recognition system for store managers achieving mystery shopper scores above 95% while maintaining optimal staff-to-sales ratios

• Project completion bonuses for retail operations teams successfully implementing new checkout systems or store management software

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in retail staff retention rates across store locations

• 37% increase in project completion rates for store improvement initiatives

• 52% boost in team engagement scores during major retail operations changes

• 28% reduction in project timeline overruns for store renovations and updates

• 89% of retail staff reporting higher job satisfaction after implementation

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.