Scratchie Pro Plan

SYDNEY QUICK SERVICE RESTAURANTS SUCCESS

Sydney quick service restaurants teams celebrate every project milestone

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Sydney's quick service restaurant industry faces unique challenges in maintaining team motivation and project completion rates. With high staff turnover averaging 38% annually and increasing pressure to meet delivery timeframes, QSR managers struggle to keep teams engaged and focused on achieving operational milestones.

Sydney's quick service restaurant sector employs over 28,000 workers across 1,200+ locations. Recent market research shows 73% of Sydney QSR operators struggle with staff retention and project implementation. Local health regulations require strict adherence to food safety protocols, making consistent team training and performance crucial for success.

Our Solution

Project Milestone Celebrations provides a structured reward system specifically designed for Sydney's quick service restaurant operations. Our platform helps QSR managers recognize and reward teams for completing crucial operational projects, from successful menu launches to kitchen efficiency improvements and delivery time optimization initiatives.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when kitchen staff complete new menu implementation training, including proper use of specialized equipment like Rational combi ovens and Robot Coupe food processors

• Achievement tracking for drive-thru optimization projects, rewarding teams when order accuracy reaches 98% and average service times drop below 180 seconds

• Milestone bonuses for successful POS system upgrades, including staff completion of Square terminal training and mobile ordering integration

• Team recognition when kitchen crews master new food safety protocols, including proper temperature monitoring, HACCP documentation, and allergen control procedures

• Performance rewards for front-of-house staff achieving customer satisfaction targets and maintaining sub-4-minute counter service times

• Special celebration packages when store teams complete quarterly deep cleaning projects including hood system maintenance, grease trap servicing, and equipment sanitization

• Digital badges and rewards for shift supervisors who successfully implement new operational procedures or waste reduction initiatives

• Anniversary recognition program highlighting team members who maintain food handling certifications and complete advanced training modules

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 42% improvement in project completion rates for menu launches and operational updates

• 35% reduction in staff turnover compared to industry average

• 87% increase in team member engagement during training initiatives

• 28% faster implementation of new procedures and protocols

• 93% satisfaction rate among participating QSR locations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.