Scratchie Pro Plan

MELBOURNE QUICK SERVICE RESTAURANTS WINS

Melbourne quick service restaurants teams celebrate every project milestone

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Melbourne's quick service restaurant industry faces unique challenges in maintaining team morale and celebrating achievements. High turnover rates, intense operational pressures, and complex coordination between front-of-house and kitchen staff create barriers to consistent recognition and reward programs. Without structured celebration systems, critical milestones often go unrecognized, leading to decreased engagement and increased staff turnover.

Melbourne's quick service restaurant sector employs over 27,000 workers across 1,200+ locations, with a projected 5.2% annual growth rate. Local health regulations require strict compliance with Food Safety Victoria guidelines, while increasing consumer demand for rapid service creates unique operational pressures. Recent industry surveys show 73% of Melbourne QSR operators identify staff retention and motivation as their top challenge.

Our Solution

Project Milestone Celebrations revolutionizes team recognition in Melbourne's quick service restaurant sector. Our platform seamlessly integrates with existing POS systems and kitchen management software to automatically track and celebrate key operational achievements. From service speed records to customer satisfaction milestones, we help QSR teams acknowledge and reward excellence at every level of operation.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital recognition when line cooks achieve consistent sub-15-minute ticket times across lunch rush periods, with automated alerts to kitchen display systems

• Automated celebration triggers when front counter staff maintain 98%+ order accuracy rates while handling high-volume drive-thru operations

• Team achievement tracking for kitchen crews maintaining food safety compliance across all critical control points, including temperature monitoring and sanitization protocols

• Digital rewards distribution when shift supervisors complete all end-of-day reconciliation tasks, including waste tracking and inventory counts

• Milestone alerts when drive-thru teams consistently meet 90-second service time targets during peak periods

• Recognition system for maintenance staff completing all equipment safety checks, including hood ventilation systems and grease trap inspections

• Automated celebration notifications when teams achieve perfect health inspection scores, maintaining Melbourne Food Safety compliance standards

• Performance tracking for barista stations maintaining drink preparation times under 45 seconds while meeting quality standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in staff turnover rates across QSR locations implementing structured celebration programs

• 27% improvement in average order fulfillment times through motivated kitchen teams

• 92% increase in employee satisfaction scores within 3 months of implementation

• 38% boost in customer satisfaction ratings through improved service quality and team engagement

• 64% higher participation in food safety and operational excellence initiatives

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.