Scratchie Pro Plan

MELBOURNE HOSPITALITY SAFETY

Melbourne hospitality teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Melbourne's hospitality sector faces unique safety challenges across kitchen operations, food handling, customer service, and facility maintenance. With high staff turnover and intense operational pressures, maintaining consistent safety standards is crucial yet challenging. Traditional safety programs often fail to engage workers or drive sustainable behavior change.

Melbourne's hospitality sector employs over 50,000 workers across 4,000+ venues. Recent WorkSafe Victoria data shows hospitality accounts for 12% of workplace injuries, with most incidents occurring in kitchen operations and manual handling. Local regulations require strict compliance with food safety and workplace safety standards.

Our Solution

Our digital Safety Recognition & Rewards platform transforms hospitality safety culture through instant recognition and meaningful rewards. By incentivizing proper safety procedures - from correct knife handling to proper chemical storage - we help create lasting behavior change. Our mobile-first solution makes it easy for managers to recognize and reward safe practices on the spot.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant rewards when kitchen staff demonstrate proper knife handling techniques, including correct grip, cutting board placement, and blade management protocols

• Digital recognition for proper chemical handling in cleaning operations, including correct dilution ratios, PPE usage, and MSDS compliance

• Mobile hazard reporting for front-of-house risks like wet floors, broken glass, or equipment malfunctions with photo documentation

• Automated rewards for completing food safety checklists, including temperature monitoring, date labeling, and cross-contamination prevention

• Recognition program for proper manual handling techniques when moving kegs, cases of produce, or heavy kitchen equipment

• Safety milestone celebrations for accident-free periods in high-risk areas like hot cooking lines and dish rooms

• Compliance tracking for Melbourne Food Safety regulations with instant rewards for maintaining proper documentation

• Special recognition for identifying and reporting potential fire hazards in kitchen ventilation systems

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% increase in proper PPE usage in kitchen and cleaning operations

• 51% improvement in hazard reporting across front and back of house

• 67% reduction in manual handling incidents during food and beverage delivery operations

• 89% staff engagement in daily safety procedures and protocols

• 38% decrease in slip-and-fall incidents in kitchen and service areas

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.