Scratchie Pro Plan

MELBOURNE FINANCE & BANKING QUALITY

Melbourne finance & banking teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's finance and banking sector faces unprecedented challenges in maintaining exceptional quality standards. With increasing regulatory scrutiny, complex compliance requirements, and growing client expectations, financial institutions must ensure flawless execution across all operations. Manual errors in transaction processing, compliance oversights, and quality lapses can result in significant financial losses and damaged reputation.

Melbourne's financial sector employs over 120,000 professionals across 200+ institutions. Recent market research indicates a 15% annual growth in digital banking adoption, requiring enhanced quality control measures. Local regulatory bodies have increased scrutiny on financial institutions, with compliance requirements growing by 32% year-over-year.

Our Solution

Quality Excellence Recognition transforms how financial institutions approach quality management and precision work. Our comprehensive platform enables banks and financial services providers to recognize and reward exceptional attention to detail, compliance adherence, and client service excellence. By implementing structured recognition programs aligned with specific banking operations, organizations can significantly reduce errors, enhance service delivery, and maintain the highest standards of financial accuracy.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition system for Investment Advisors achieving zero compliance violations in portfolio management and client documentation across quarterly audit cycles

• Real-time quality tracking for Transaction Processing Officers maintaining 99.9% accuracy in high-volume SWIFT payment processing

• Precision rewards for Credit Analysis Teams completing loan documentation with zero defects while meeting strict APRA compliance standards

• Performance recognition for Risk Assessment Officers identifying potential fraud patterns in digital banking transactions

• Quality milestone tracking for Mortgage Processing Teams maintaining error-free loan documentation and regulatory compliance

• Client satisfaction bonuses for Private Banking Relationship Managers achieving perfect NPS scores while handling high-net-worth portfolios

• Peer nomination system for Branch Managers implementing successful quality improvement initiatives across retail banking operations

• Excellence awards for Compliance Officers maintaining perfect regulatory audit scores across AML and KYC processes

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in transaction processing errors across retail banking operations

• 67% improvement in regulatory compliance audit scores

• 89% increase in employee engagement with quality initiatives

• 52% decrease in client complaints related to service quality

• 78% enhancement in first-time-right documentation processing

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.