Scratchie Pro Plan

BRISBANE FINANCE & BANKING QUALITY

Brisbane finance & banking teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's finance and banking sector faces increasing pressure to maintain impeccable quality standards while managing complex regulatory requirements. Financial institutions struggle with consistency in customer service delivery, accuracy in transaction processing, and compliance adherence across multiple branches.

Brisbane's financial sector employs over 45,000 professionals across 230+ institutions. Recent market research indicates a 12% annual growth in demand for quality excellence programs, with 87% of local banks implementing formal recognition systems. The city's position as Queensland's financial hub drives increasing focus on operational excellence and quality standards.

Our Solution

Our Quality Excellence Recognition program transforms banking operations by incentivizing and rewarding exceptional workmanship. From teller transactions to loan processing, we help financial institutions build a culture of precision and excellence through targeted recognition and data-driven performance tracking.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for Bank Tellers achieving 100% accuracy in cash handling procedures and reconciliation processes across Brisbane branches

• Performance tracking for Loan Officers completing mortgage applications with zero documentation errors and full compliance with ASIC requirements

• Quality milestone rewards for Financial Advisors maintaining perfect audit scores on client portfolio reviews and investment recommendations

• Precision incentives for Risk Analysts achieving excellence in credit assessment procedures and fraud detection protocols

• Recognition system for Branch Managers implementing successful quality control measures in transaction processing and customer service delivery

• Compliance excellence rewards for AML Specialists maintaining perfect scores in transaction monitoring and suspicious activity reporting

• Peer nomination platform for recognizing exceptional workmanship in complex financial product documentation and client advisory services

• Quality achievement tracking for Back Office Staff maintaining error-free processing of international wire transfers and settlement operations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in transaction processing errors across retail banking operations

• 67% improvement in customer satisfaction scores related to service quality

• 89% increase in first-time-right loan documentation completion

• 52% decrease in compliance-related incidents and audit findings

• 78% higher employee engagement in quality improvement initiatives

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.