Scratchie Pro Plan

CANBERRA FACILITIES MANAGEMENT SUCCESS

Canberra facilities management teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Facilities management teams in Canberra face increasing pressure to maintain complex building systems, meet strict compliance deadlines, and manage diverse stakeholder expectations - all while keeping staff motivated and engaged. Traditional reward systems often fail to recognize the unique challenges of coordinating multiple contractors, managing preventive maintenance schedules, and ensuring building code compliance.

Canberra's facilities management sector manages over 3.2 million square meters of commercial space, with a growing focus on sustainable building operations and energy efficiency. Local regulations require strict compliance with AS/NZS standards for building maintenance and safety systems. The ACT Government's commitment to achieving net-zero emissions by 2045 is driving increased demand for energy-efficient building management practices.

Our Solution

Project Milestone Celebrations transforms facilities management operations by creating a structured recognition system aligned with key project phases, maintenance milestones, and compliance achievements. Our platform integrates with existing CMMS systems, tracks completion of critical maintenance tasks, and automatically rewards teams for achieving key performance indicators specific to facilities management.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition when Building Management System (BMS) operators complete quarterly HVAC optimization protocols, including chiller efficiency reviews and air handling unit performance checks

• Instant rewards for Maintenance Supervisors achieving 100% completion of scheduled preventive maintenance tasks across electrical, plumbing, and mechanical systems

• Team celebrations triggered by Facilities Coordinators maintaining perfect compliance scores during annual fire safety system inspections, including sprinkler testing and emergency lighting checks

• Performance bonuses for Project Managers completing building refurbishment projects under budget while maintaining AS/NZS 4801 safety standards

• Recognition system for Energy Management Specialists achieving quarterly energy reduction targets through optimization of building automation systems

• Milestone rewards for Compliance Officers successfully completing annual workplace health and safety audits with zero major non-conformances

• Special achievement bonuses for Maintenance Technicians completing emergency repairs within SLA timeframes while maintaining perfect safety records

• Team incentives for successful completion of sustainability initiatives, including NABERS energy rating improvements and Green Star certification maintenance

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 43% improvement in preventive maintenance completion rates across building systems

• 67% increase in team engagement scores among facilities management staff

• 28% reduction in reactive maintenance requests through better scheduled maintenance adherence

• 92% satisfaction rate among building tenants with maintenance response times

• 34% decrease in staff turnover among maintenance technicians and facilities coordinators

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.