Scratchie Pro Plan

SYDNEY EMERGENCY SERVICES SAFETY

Sydney emergency services teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Sydney's emergency services face unique safety challenges across ambulance, fire & rescue, and emergency response operations. With high-stress environments, time-critical decisions, and complex equipment protocols, maintaining consistent safety compliance is crucial but challenging. Traditional safety programs often fail to engage first responders effectively or provide timely recognition for critical safety actions.

Sydney's emergency services sector employs over 8,500 first responders across 127 stations and facilities. Recent NSW SafeWork data shows a 12% increase in workplace incidents within emergency services, highlighting the critical need for enhanced safety engagement. Local compliance requirements include strict adherence to Emergency Services Safety Act protocols and NSW Health safety guidelines for first responders.

Our Solution

Our digital Safety Recognition & Rewards platform transforms emergency services safety culture through instant recognition of proper protocols, hazard reporting, and safety milestone achievements. Purpose-built for Sydney's emergency services sector, the platform integrates seamlessly with daily operations, from ambulance equipment checks to fire rescue protocols, ensuring immediate acknowledgment of safety-conscious behaviors.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when paramedics complete thorough ambulance safety checks including defibrillator testing, oxygen system verification, and stretcher mechanism inspection

• Mobile hazard reporting rewards for firefighters identifying risks during station equipment checks, including SCBA malfunction alerts, damaged fire hoses, or compromised PPE

• Recognition system for emergency medical technicians following proper patient lifting protocols, infectious disease control procedures, and sharps disposal guidelines

• Digital incentives for rescue personnel completing pre-deployment safety checklists for specialized equipment including hydraulic rescue tools, thermal imaging cameras, and rope rescue gear

• Automated rewards for first responders documenting near-miss incidents during high-risk operations like swift water rescue, hazmat response, or confined space entry

• Safety milestone celebrations tracking individual and team achievements in maintaining incident-free periods across emergency response operations

• Mobile-first platform allowing incident commanders to instantly recognize crews following proper scene safety protocols and risk assessment procedures

• Integration with NSW Emergency Services safety compliance requirements and incident reporting systems

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% increase in hazard reporting across emergency response units, with particular improvement in identifying equipment maintenance needs and facility safety issues

• 38% reduction in workplace injuries among paramedic teams through improved lifting technique compliance and equipment safety checks

• 92% engagement rate among firefighters and rescue personnel in daily safety protocols and pre-deployment equipment inspections

• 56% improvement in PPE compliance during hazardous material response operations and high-risk rescue scenarios

• 27% decrease in vehicle-related incidents through enhanced pre-trip inspection compliance and safety protocol adherence

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.