Scratchie Pro Plan

MELBOURNE EMERGENCY SERVICES SAFETY

Melbourne emergency services teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Emergency services personnel in Melbourne face unique safety challenges daily, from high-risk patient transfers to hazardous material exposure. Traditional safety programs often fail to provide timely recognition or meaningful incentives for following critical safety protocols.

Melbourne's emergency services sector employs over 15,000 personnel across ambulance services, fire response teams, and first responder units. Recent WorkSafe Victoria data shows a 23% increase in reported workplace incidents within emergency services, highlighting the critical need for enhanced safety protocols and recognition systems.

Our Solution

Our digital Safety Recognition & Rewards platform delivers instant recognition when emergency service workers complete vital safety procedures. From proper PPE donning before high-risk calls to thorough decontamination protocols, we reinforce safe behaviors in real-time through meaningful digital rewards.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when paramedics complete thorough ambulance safety checks including oxygen system verification, stretcher mechanism testing, and medical equipment securing protocols

• Mobile hazard reporting with photo documentation for firefighters identifying equipment issues like damaged breathing apparatus, compromised turnout gear, or malfunctioning pressure relief valves

• PPE compliance recognition system specifically designed for emergency response teams, rewarding proper use of N95 respirators, protective eyewear, and contamination-resistant clothing during high-risk calls

• Near-miss reporting incentives for first responders documenting potential hazards like unsecured equipment in emergency vehicles, improper chemical storage, or inadequate scene safety assessment

• Safety milestone celebrations tracking extended periods without lifting injuries during patient transfers, exposure incidents during biohazard responses, or vehicle incidents during emergency driving

• Digital safety wallet integration with Melbourne Emergency Services' existing reporting systems, allowing instant reward distribution for completing daily vehicle inspections and equipment checks

• Real-time recognition for proper implementation of emergency scene safety protocols including appropriate cordoning procedures, hazmat containment measures, and crowd control safety barriers

• Specialized tracking for proper decontamination procedures following chemical exposure incidents, biological hazard responses, or radiation exposure scenarios

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect: • 43% increase in proper PPE compliance during high-risk emergency responses

• 51% improvement in thorough vehicle and equipment safety check completion rates

• 67% rise in near-miss and potential hazard reporting by first responders

• 38% reduction in workplace injuries related to patient transfers and emergency response activities

• 92% employee engagement rate in safety recognition program across all emergency service roles

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.