Scratchie Pro Plan

SYDNEY EMERGENCY SERVICES SUCCESS

Sydney emergency services teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Sydney's emergency services teams face unique challenges in maintaining morale and recognizing achievements while managing high-stress incidents, complex multi-agency operations, and demanding shift schedules. Traditional reward systems often fail to acknowledge the specific nature of emergency response project milestones.

Sydney's emergency services sector employs over 15,000 professionals across ambulance, fire & rescue, and emergency response teams. Recent NSW Government data shows a 23% increase in complex incident responses, highlighting the critical need for effective team recognition and milestone celebration systems. Local emergency services face unique challenges including high-density urban operations, marine rescue requirements, and bushfire response coordination.

Our Solution

Project Milestone Celebrations delivers a customized recognition platform specifically designed for emergency services teams in Sydney. Our system integrates with Computer-Aided Dispatch (CAD) systems, incident management platforms, and training databases to automatically track and reward achievement of key operational milestones, successful incident responses, and team training completions.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated milestone tracking for paramedic teams completing Advanced Life Support (ALS) certification renewals and successful trauma response outcomes

• Real-time recognition when Rescue & Hazmat teams achieve equipment proficiency benchmarks including breathing apparatus maintenance, chemical spill containment, and vertical rescue operations

• Customized celebration triggers for Fire & Rescue crews meeting response time targets and successful multi-agency incident coordination

• Digital badges and rewards for Emergency Operations Centre staff managing complex incidents through the Sydney Emergency Management Platform

• Team achievement tracking for successful completion of Mass Casualty Incident (MCI) simulations and inter-agency disaster response exercises

• Milestone rewards for ambulance crews maintaining optimal response times while completing vehicle and equipment checks including cardiac monitor calibration and drug inventory management

• Recognition system integrated with NSW Ambulance's Clinical Information Management System (CIMS) to celebrate successful patient outcomes and clinical excellence

• Automated celebration notifications when emergency response teams complete mandatory safety drills and equipment certifications including confined space rescue and water rescue operations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in team morale and job satisfaction among emergency response crews

• 37% increase in successful completion of inter-agency training exercises and certifications

• 28% reduction in response team turnover rates through enhanced recognition and celebration of achievements

• 52% higher engagement in voluntary professional development and advanced certification programs

• 41% boost in successful completion of complex multi-agency emergency response operations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.