Scratchie Pro Plan

CANBERRA EMERGENCY SERVICES SUCCESS

Canberra emergency services teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Emergency services teams in Canberra face unique challenges in maintaining morale and recognizing achievements while managing critical incident response, disaster preparedness, and community safety initiatives. With increasing pressure on first responders and support staff, traditional recognition programs often fall short in acknowledging the specialized nature of emergency services work and its impact on project completion.

Canberra's emergency services sector employs over 2,500 personnel across various agencies, with a projected growth rate of 12% by 2025. Recent data shows increasing demand for specialized emergency response capabilities, with a 23% rise in complex incident management requirements. Local emergency services face unique challenges due to Canberra's expanding urban footprint and diverse emergency response needs.

Our Solution

Project Milestone Celebrations offers a tailored recognition platform designed specifically for Canberra's emergency services sector. Our solution integrates seamlessly with existing emergency response protocols, incident management systems, and team structures to celebrate achievements in ways that resonate with first responders, paramedics, emergency call center staff, and support personnel.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Emergency Response Teams complete critical incident training milestones, including mass casualty incident simulations and hazmat response protocols

• Achievement tracking for Paramedic Teams meeting response time targets and successful patient outcome metrics

• Specialized rewards for Emergency Communications Officers completing advanced dispatch certification and maintaining call quality standards

• Team celebration triggers when Rescue Units successfully complete technical rescue operations training and equipment proficiency assessments

• Recognition system integrated with Computer Aided Dispatch (CAD) systems to track and reward efficient emergency response coordination

• Milestone rewards for Fire & Rescue crews completing mandatory equipment checks on pumpers, tankers, and aerial appliances

• Achievement bonuses for Emergency Planning Officers completing disaster preparedness projects and updating emergency management plans

• Special recognition for teams maintaining ISO 22320 compliance in emergency management operations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 43% improvement in emergency response project completion rates

• 37% increase in team satisfaction scores among first responders

• 52% better retention rates for emergency communications staff

• 89% higher participation in voluntary training programs

• 41% reduction in project timeline overruns for emergency preparedness initiatives

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.