Scratchie Pro Plan

CANBERRA AUTOMOTIVE SUCCESS

Canberra automotive teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Canberra's automotive sector faces unique challenges in maintaining team motivation and project momentum. With strict deadlines, complex repair schedules, and high customer expectations, automotive workshops struggle to keep technicians engaged and focused on quality outcomes. Traditional reward systems often fail to recognize the specialized skills and dedication required in diagnostic work, precision repairs, and maintenance schedules.

Canberra's automotive sector employs over 3,500 skilled professionals across 245 registered workshops. Recent industry surveys show a 15% annual growth in hybrid and electric vehicle servicing demands, creating new opportunities for specialized skill development and recognition. Local workshops report a 23% increase in complex diagnostic work, highlighting the need for targeted reward systems that acknowledge technical expertise.

Our Solution

Project Milestone Celebrations transforms automotive workshop performance by implementing targeted reward systems that recognize specific achievements in vehicle repair, maintenance, and customer service. Our platform integrates seamlessly with existing workflow management systems, automatically tracking completion times, quality metrics, and customer satisfaction scores to reward excellence in automotive service delivery.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Master Technicians complete complex diagnostic procedures using OBD-II scanners and achieve first-time fix rates above 95%

• Performance rewards for Service Advisors who maintain customer satisfaction scores above 4.8/5 and successfully manage multiple repair orders

• Achievement bonuses when Paint Technicians complete premium vehicle resprays meeting manufacturer color-matching standards using spectrophotometer verification

• Milestone celebrations for Body Shop Teams achieving zero defect repairs on structural components using computerized measuring systems

• Special recognition for Parts Specialists maintaining inventory accuracy above 98% and reducing emergency parts orders by 25%

• Team rewards when Workshop Controllers successfully complete all scheduled services within targeted timeframes using digital workflow management

• Anniversary celebrations for Automotive Electricians mastering new hybrid and EV diagnostic procedures with manufacturer certification

• Project completion bonuses for teams achieving perfect scores on quality control inspections using digital verification systems

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 43% improvement in workshop efficiency with enhanced team motivation and precise milestone tracking

• 37% reduction in rework rates through quality-focused achievement recognition

• 92% increase in team member satisfaction and retention rates among certified technicians

• 28% boost in customer satisfaction scores through improved service delivery and completion times

• 52% growth in successful completion of manufacturer certification programs

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.