Scratchie Pro Plan

SYDNEY AGED CARE QUALITY

Sydney aged care teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's aged care construction sector faces unique challenges in maintaining consistent quality standards across complex healthcare builds. With strict regulatory requirements and the critical nature of aged care facilities, even minor defects can have significant impacts on resident safety and operational efficiency.

Sydney's aged care construction sector is experiencing rapid growth, with over $2.8 billion in planned developments across Greater Sydney. Local regulations require strict adherence to the Building Code of Australia's specific provisions for Class 9c buildings, alongside NSW Health Infrastructure guidelines for aged care facilities.

Our Solution

Our Quality Excellence Recognition program transforms aged care construction quality through targeted incentives and recognition. By focusing on specific trade excellence, compliance with AS 1428.1-2009 accessibility standards, and infection control measures during construction, we help teams deliver superior outcomes for aged care facilities.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Specialized recognition for Clinical Zone construction excellence, including proper installation of nurse call systems, medical gas outlets, and infection-control compliant surfaces

• Quality incentives for achieving zero defects in mobility assistance infrastructure including handrails, corridor widths, and compliant door clearances

• Performance tracking for specialized aged care ventilation systems including proper HEPA filtration installation and air exchange rates

• Recognition program for excellence in wet area construction including slip-resistant flooring installation and proper fall gradients

• Craftsmanship awards for proper installation of ceiling hoist systems, including track mounting and load testing

• Quality milestone tracking for fire safety system installation including sprinkler coverage and smoke compartmentation

• Peer nomination system for excellence in infection control measures during construction, including proper containment barriers and HEPA-filtered negative air machines

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in post-completion defects related to accessibility compliance

• 67% improvement in first-time quality pass rates for clinical zone installations

• 89% increase in worker engagement with quality control procedures

• 52% decrease in rework costs related to infection control requirements

• 94% satisfaction rate from aged care facility operators on construction quality

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.