Scratchie Pro Plan

CANBERRA AGED CARE SUCCESS

Canberra aged care teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Aged care facilities in Canberra face unique challenges in maintaining team morale and recognizing achievements. With increasing resident needs, regulatory pressures, and staff burnout, celebrating project milestones and team success often takes a backseat to daily operations.

Canberra's aged care sector employs over 3,500 workers across 26 residential facilities. Recent ACT Health data shows facilities implementing structured recognition programs see 34% lower staff turnover and 45% higher care quality metrics.

Our Solution

Project Milestone Celebrations provides a structured, engaging way to recognize and reward aged care teams in Canberra. Our platform helps facilities track, celebrate, and incentivize achievement of care quality goals, resident satisfaction metrics, and team collaboration milestones.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Registered Nurses complete medication administration rounds with zero errors, including proper documentation in eMAR systems and resident care plan updates

• Achievement tracking for Personal Care Assistants who maintain perfect attendance during high-demand periods while consistently completing ADL documentation

• Team rewards when facility achieves above-benchmark scores in residential aged care quality indicators, including pressure injury prevention and physical restraint reduction

• Milestone celebrations for successful completion of Aged Care Quality Standards audits, including maintaining compliance with all 8 standards

• Recognition system for Allied Health professionals meeting therapy goals and completing resident mobility assessments on schedule

• Automated rewards when care teams successfully implement new clinical procedures or technology systems, such as electronic health records or fall prevention protocols

• Special acknowledgment for Lifestyle Coordinators who exceed resident engagement targets and successfully implement new social programs

• Celebration triggers when teams achieve high scores on resident and family satisfaction surveys, maintaining 90%+ satisfaction rates

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 43% improvement in staff retention rates among aged care facilities using our celebration system

• 67% increase in team satisfaction scores, particularly among Personal Care Assistants and Registered Nurses

• 52% boost in successful project completion rates for new care initiatives and quality improvement programs

• 78% higher resident satisfaction scores in facilities with active milestone celebration programs

• 91% of teams report improved morale and workplace culture after implementing structured recognition systems

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.